Place callers in a queue until an agent is available.
Handle large volumes of inbound calls by placing inbound callers in a queue until someone is available to help them. Managers can see in real time how many people are in a queue and how many agents are available.
With Ring.io, you can:
See in real time how many people are currently in queue, how many people are on calls, and how many agents are available to take calls.
Set up multiple call queues for each department with their own custom hold message and hold music.
Install our Chrome extension to get started.