Call Center Tricks and Tips to Start Working Efficiently Today
What are the most boring things in life after traffic jams and internet connection rolling back to 3G? Right, waiting on hold when trying to reach the call […]
Call Whisper: Coaching Done Right
You’re listening to the call recording of a $60k deal negotiations. The opening is solid, you notice few minor mistakes here and there, but nothing critical. Then the […]
How easy is it to do business with you? 7 steps to make it so.
Let me ask you a question: How much do you hate it when your call is answered by automated (computer) systems? While you’re picking swear words to express […]
Warm transfer – pass the conversation from one agent to another
New feature on the block! – Happy to announce warm transfer, that will make your customer experience smoother and your team member work easier. Warm transfers are here […]
How can customer service reshape a business
“Dear Customer Service, first of all, I’d like to let you know that I am typing this email with my middle finger…” How many times did you […]
Enhance your customer support with calls: Ring.io integrates with Zendesk.
The integration many of our customers were waiting for Ring.io Dialer for Zendesk is up and running! The seamless helper for support and customer service teams that operate […]
A new way to accept credit cards over the phone, simply done
We recently launched Ring.io Pay, a simple add-on to Ring.io’s dialer and call center offering, or a fully stand-alone product that enables sales teams, advancement teams, fundraising organizations, […]
