What is a spam likely block, and how to avoid it?
No one likes to receive spam. Remember how many emails are not opened and go to spam. The situation isn’t better with calling. There are a lot of […]
The Complete Guide on How to Deal with Angry Customer on the Phone
In your opinion, what is the most important criterion for customers to buy any product? Maybe, price, brand awareness, or effective advertising? According to Khoros, good customer service […]
First Call Resolution: How to Measure + 5 Steps to Improve
Business owners know that their success depends on customer satisfaction. No clients – no sales. That is why they also understand that giving everyone quality customer service is […]
Call Center Tricks and Tips to Start Working Efficiently Today
What are the most boring things in life after traffic jams and internet connection rolling back to 3G? Right, waiting on hold when trying to reach the call […]
How can customer service reshape a business
“Dear Customer Service, first of all, I’d like to let you know that I am typing this email with my middle finger…” How many times did you […]
Upgrade from Content Management to Customer Management
One thing that’s become evident about the modern business world is that companies and other enterprises often upgrade their IT architectures and digital systems in stages. With the […]
Can CRM Help With Compliance?
As many small to midsized businesses flock toward new state-of-the-art Customer Relationship Management solutions and other related tech tools and vendor products, many are seeing the biggest single […]
