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The Complete Guide on How to Deal with Angry Customer on the Phone

In your opinion, what is the most important criterion for customers to buy any product? Maybe, price, brand awareness, or effective advertising? According to Khoros, good customer service […]

Author at Ringio Iryna Koshelieva Iryna

A Guide to the Best Outbound Dialing Software

There are many ways customers can communicate with companies today—email or chatbot, Zoom, or Skype. But the phone call remains the most popular kind among them. So, when […]

Author at Ringio Iryna Koshelieva Iryna

First Call Resolution: How to Measure + 5 Steps to Improve

Business owners know that their success depends on customer satisfaction. No clients – no sales. That is why they also understand that giving everyone quality customer service is […]

Author at Ringio Iryna Koshelieva Iryna

Call Center Tricks and Tips to Start Working Efficiently Today

What are the most boring things in life after traffic jams and internet connection rolling back to 3G? Right, waiting on hold when trying to reach the call […]

Author at Ringio Iryna Koshelieva Iryna

Call Center for Small and Medium Businesses

Many small to midsized businesses are sometimes reluctant to upgrade to better technology, partly because they see it as exclusively in the realm of ‘the big guys,’ corporate […]

Author at Ringio Sam Aparicio Co-founder & CEO, Ring.io

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