How to make a cold call that doesn’t freeze you over?
Basically there are two kinds of cold calls: in person and on the phone. If you’re making a cold call on the phone your main goal is to […]
3 bulletproof ways to leave a voicemail that gets returned
Let me get this out of the way, you’re doing voicemail wrong. There are 3 ways to handle voicemail to the customer: Ask a question and give the […]
Call Center Tricks and Tips to Start Working Efficiently Today
What are the most boring things in life after traffic jams and internet connection rolling back to 3G? Right, waiting on hold when trying to reach the call […]
Call Whisper: Coaching Done Right
You’re listening to the call recording of a $60k deal negotiations. The opening is solid, you notice few minor mistakes here and there, but nothing critical. Then the […]
How easy is it to do business with you? 7 steps to make it so.
Let me ask you a question: How much do you hate it when your call is answered by automated (computer) systems? While you’re picking swear words to express […]
Warm transfer – pass the conversation from one agent to another
New feature on the block! – Happy to announce warm transfer, that will make your customer experience smoother and your team member work easier. Warm transfers are here […]
How to keep track of sales? An overview of a small business sales software.
Sales tools help small businesses manage sales processes and their effectiveness. They provide sales professionals with a clear understanding of which steps should be taken to increase profits […]