Let me ask you a question:
How much do you hate it when your call is answered by automated (computer) systems?
While you’re picking swear words to express your attitude fully, let me ask you another question:
Does your business use automated answering systems?
It’s so easy to talk about poor service and inefficient business practices when it’s someone else’s company, but it’s much more difficult to address it in your own backyard.
When I ask people if they hate automated telephone systems, every single one of them says yes.
But this is only one minor source of frustration that drives customers to competitors.
What to do?
Try implementing these 7 steps to create customer loyalty by making it easy to do business with you:
Some of you reading this are going to be upset because you’re thinking, “There’s nothing I can do about it.”
Well, actually you can.
Contact your 3 best customers. Ask them to call your company and try to place a large order 5 minutes before the start of your business day. Then ask them to email their experience to you. Forward that email to your CEO, and sit back to watch the sparks fly.
You may be corporately handcuffed, but your CEO knows that your customers fill your bank accounts, and pay his salary. If you would like to advance your company, refocus and redouble your efforts on the people that matter the most: your customers.
See what separates you from the world-class sales leaders and get the short-cut to becoming one.
Ring.io's Call Logging feature allows you to map call data to any field in your CRM, including custom objects. It enables you to update CRM fields with call dispositions while on the call, ensuring real-time data accuracy. Plus, with RingInsights, you gain instant insights into your call data, helping you better understand your team's performance. This integration not only saves time but also provides a more accurate and detailed record of your team’s interactions. Whether it's tracking average call length, call outcomes, or call time, you get a complete and nuanced view of your team's calling activities.
Channels are not created equally. You might discover that one is working better for your prospects or customers than other. We hand-picked channels and their combinations to deliver the percentage of engagement you can close your quota with.
