FAQ

Our pricing is based on the needs of your business. See our pricing plans.

On our plan for individual reps, you get unlimited calling, texting and emailing included in your subscription. On our team plan for companies, you pay a small fee for each minute of calls, each SMS segment, and each email sent through Ring.io See our pricing plans for more details.

A user is any one human that will be placing and receiving phone calls through Ring.io, or will be texting or emailing. Ring.io gathers many statistics and metrics about touchpoint activity and associates them with users. When recording calls, Ring.io associates the call to the user that took the call. Users can have up to 3 devices where they make/receive calls at. Eg. Web Phone, external number and the Ring.io mobile app. Each user receives 1 concurrent phone call at a time. We sometimes serve customers who have “stations” in a call center through which multiple humans rotate. If that is your scenario, you can choose between 1 user per human or 1 user per station, but in the latter case you will not be able to track any meaningful metrics.

On our team plans, you can add an administration-only account for $29/mo. This account doesn’t count towards the user minimums or maximums. You can give administrator rights to any full user account, so you’re not limited to one administrator. If your business needs something else, perhaps we can accommodate you with one of our Enterprise plans.

For individual reps, as soon as you have your account, you’re all set! For team plans, in most cases, a full rollout of Ring.io with your team takes about 3-4 hrs. During that time we help you set the account, train your users and get the process of registering your business for SMS sending rolling. If you have a large sales organization (50+ reps) or if you have extensive CRM customization needs, then we can deploy Ring.io to your team in a matter of days.

For most of our customers we tend to replace their existing sales engagement platform or dialer for customer-facing team members. If your team is part of a larger enterprise and you’re happy with your current phone system (say, Avaya or Cisco or some other softphone platform) but would like to add features that Ring.io has to offer, we can configure Ring.io to work with your existing system.

To use the Ring.io Web Phone, you need a Windows or macOS computer running Google Chrome, and a non-cellular broadband internet connection. The internet telephony industry is plagued by bad voice quality issues. In our experience, the lion’s share of these issues stem from “the last mile”, i.e. the connection between your (home) office location and the internet. While we do everything we can to offer business-class audio and video quality, Ring.io is like any other cloud-communication tool, it works best when packets can flow freely and without delay between your computer and our servers on the internet. We know, the treehouse in your backyard has killer views and no-one bothers you there, but if your Wi-Fi router is half a mile away, just remember: Ring.io is magic but we leave miracles for higher spiritual authorities.

Ring.io is offered to companies based in the USA and Canada. If your North American company has employees based in other countries, we can work with you to deploy Ring.io to them provided they have a strong internet connection. We currently don’t offer our services to customers based outside of the USA and Canada.

Our support team is based across several time zones, in the United States.

The Ring.io support team is available from Monday – Friday 9am-6pm EST. We can be reached by email at support@ring.io

The Ring.io sales team is available from Monday – Friday 9am-6pm EST. We can be reached by email at sales@ring.io

Chat support is available 5 days a week, Monday – Friday from 9am-6pm EST here.

Ring.io was founded in 2009 and launched its first commercial offering in 2010.

As of 2024, Ring.io has over 2500 business customers and is growing rapidly.

Ring.io supports Salesforce, Zoho, Hubspot, Pipedrive and Zendesk

We’re glad you asked! Ring.io’s design reflects 30 man-years of operations experience around high availability. Our system is deployed over two geographical zones that actively load balance traffic. Each of our clusters has redundancy at every layer of the architecture. We offer a 100% Uptime guarantee, publish our system status and document each outage publicly on our status page.

If the Ring.io service experiences a complete outage, our platform would redirect your incoming phone calls to a pre-configured Backup Number so your team doesn’t miss any important phone calls.

Ring.io offers sophisticated Caller ID capabilities. The aim here is to help you get as many conversations as possible, while helping you maintain an excellent reputation with telecom companies. You can set your outbound Caller ID to any of the numbers in your Ring.io account. If you have numbers hosted by another company that ring back to you, you can also use those existing numbers to call out of Ring.io. If you’d like to maintain a local presence in each area code market in North America, we offer RingLocal, a feature designed to help your team get more connects. You can read more about RingLocal and our custom outbound caller ID here.

Ring.io offers international calling at an additional cost. For more information about International calling, contact our support team at support@ring.io.

Yes, Ring.io can port an existing number into Ring.io for a $35.00 porting fee. Read more about porting here.

Porting a number takes around 14-21 business days.

Yes, you own any numbers that you get from Ring.io as long as your billing with Ring.io is current.

Yes, Ring.io offers Business SMS. It can be used directly from your CRM (click to SMS) and directly from the Ring.io Web Phone and the Ring.io Mobile app.

The price differs depending on your pricing plan.

Messages to and from your Ring.io personal number can be viewed in the Ring.io admin portal and the Ring.io Web Phone and Mobile App, as well as in your CRM.

Ring.io does not forward text messages.

Yes, Ring.io supports MMS.

Ring.io does not support bulk or mass text messaging.

Yes you can! Ring.io offers a forever-free account for individual reps that has some calling / texting limits. We also offer a full 30 day trial with no limits for sales teams considering a team plan. Finally, a few lucky, ass-kicking sellers qualify for the Ring.io Champion Program, which offers unlimited everything for free.

We accept the following major credit cards issued by financial institutions based in the USA. Ring.io does not accept International Credit Cards.

– Visa
– MasterCard
– American Express

If your subscription charges are more than $500/mo or if you pay annually, you can also pay us via ACH / bank transfer.

The Ring.io monthly bill can be accessed through the admin portal. Here is how to access your bill.

Ring.io is competitively priced and we don’t seek to be the lowest price provider but the tool that best integrates with your CRM and the one that offers your team maximum productivity. We think most customers value the flexibility of starting with just 1 user, and having no long-term commitments over discounts. But hey, you’re in sales and we’re in sales. Hit us up, let’s see what we can work out.