Make a difference during the call by coaching coworkers behind the scenes.
Get the help when you need it without interrupting the conversation.
Call Whisper enables you to deliver instructions to an agent during a call without the prospect or customer hearing you, for instance:
- When making a sales presentation to a large or important customer, provide an additional point of view.
- Inexperienced call agents can be trained by delivering knowledge during live-call scenarios.
- When clients or prospects become confrontational, irate, or abusive, new agents should be guided through challenging instances.
- Assisting new recruits in using appropriate on-brand terminology.