Call Queuing

Place callers in a queue until an agent is available.

Set Up Call Queues

Handle large volumes of inbound calls by placing inbound callers in a queue until someone is available to help them. Managers can see in real time how many people are in a queue and how many agents are available.
With Ring.io, you can:

  • Automatically put callers into a queue with a custom hold message and music.
  • Monitor how many callers are currently in a queue and need help.
  • Create call queues for different departments.

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