Place callers in a queue until an agent is available.
Set Up Call Queues
Handle large volumes of inbound calls by placing inbound callers in a queue until someone is available to help them. Managers can see in real time how many people are in a queue and how many agents are available.
With Ring.io, you can:
- Automatically put callers into a queue with a custom hold message and music.
- Monitor how many callers are currently in a queue and need help.
- Create call queues for different departments.